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Custom Software

Fieldhand: Offline-first field service platform

Scheduling, job sheets and sign-off for crews who often work without signal, replacing paper forms and phone calls.

Sector
Utilities
Typical client
Regional maintenance contractor with mobile crews
Typical timeline
18 weeks
Typical team
4 engineers, 1 designer
Dispatcher map with crew routes, job priority and live job status
Offline-capable crew app for job lists, safety checks and navigation
Work order register with priority, crew assignment and SLA tracking

About this project

Field crews regularly work in basements, plant rooms and rural sites with no signal. When the system depends on a connection, job notes end up on paper and are typed in hours later.

The crew app stores jobs on the device and synchronises when a connection returns. Dispatchers see live progress on a map, and each completed safety check is attached to the work order automatically.

Objectives

  • Eliminate paper job sheets and duplicate data entry
  • Keep crews productive with no mobile signal
  • Give dispatch a live view of work in progress

What’s delivered

  • Offline-capable crew app with photo capture and signature
  • Dispatch board with route planning
  • Automatic invoicing data sent to accounting
  • Manager dashboards for job and SLA performance

Target outcomes

100%

paper forms retired

-40%

admin time target

48h→4h

job-to-invoice goal

Full

offline job completion

Technology

  • React Native
  • TypeScript
  • PostgreSQL
  • AWS
  • Mapbox

Services involved

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